Finnish music fans can be refunded for ‘bad’ concerts
Music fans in Finland are now eligible for a refund so long as the general consensus is that the concert was substandard. A landmark decision voted on by the Finnish Consumer Disputes Board, the ruling is a result of a complaint made by a Chuck Berry fan who attended his concert in 2013. Because Berry was ill at the time and even publicly apologized for his poor performance, the event’s organizers agreed to refund fans 50% of the ticket price.
In other words, concertgoers will not merely be refunded should they complain that the concert did not meet their expectations. Rather, it must be agreed upon by all or most that the concert was sub-par in order to be re-compensated. Consumer Disputes Board chairman Paul Stahlberg explains, “Anyone seeking a ruling like this is always spurred by a subjective opinion, but that’s not enough to get a refund. What is significant is a generally agreed view that the concert was a failure, as it was in the Chuck Berry case.”