Ticketmaster reportedly changes ticket refund policy in the midst of COVID-19
Ticketmaster has reportedly rewritten its refund policy in the wake of COVID-19, originally giving refunds to events that were either canceled, postponed, or rescheduled. Now, the policy has been changed to only offer refunds for canceled events. If the event is rescheduled or postponed, refunds will only occur if the organizer is offering them.
The ticket sales and distribution company owned by Live Nation Entertainment mentioned this wasn’t a change but a clarification to the existing rule. As the entertainment industry is on hold due to the pandemic, various event goers are now holding I.O.U. tickets with no specified date in sight.
StubHub has also taken heat from its refund policy, as quoted in USA Today, “If the event is postponed, ticket buyers can choose to either attend the event on the new date or resell the ticket. If the event is postponed to a future, undetermined date, StubHub will email the ticket holder as soon as the details are announced.”
This is highlighted in the sports and music world world as teams and concert organizers are holding onto money as credit to be used whenever the season resumes.